Credentialing is a team effort, but logistical hurdles can often slow the momentum. While MSPs are eager to advance applications, clinicians are frequently balancing demanding patient loads that make manual data entry a challenge. Small gaps, such as a missing document or a quick date confirmation, can inadvertently lead to stalled start dates. On the other hand, the clerical work involved for the physician to submit that information can feel like busywork and often stretches timelines further.
We listened to these challenges, and are proud to launch Delegate Access within Axuall Confirm to address this pain point many MSPs and clinicians experience. This feature bridges the gap, allowing teams to support their clinicians and keep the enrollment process moving forward without the wait. Delegate Access allows physicians to reduce their administrative workload by letting credentialing teams handle it for them, in a compliant environment.
No More Workarounds
Let’s be honest: up until today, the credentialing process felt a bit like the Wild West.
When a credentialing professional needed to help a clinician complete sections of their Wallet, there was no standardized way to do so. Delegate Access is an official solution.
This solves three real-world problems:
- Potential security breaches when sharing login credentials are a real risk in our increasingly digital world.
- Privacy concerns that put both the clinician and the credentialing team member in an uncomfortable position regarding data ownership
- No audit trail due to everyone logging in under the same identity, making it impossible to track who changed what
We saw the volume of these concerns clearly, and clinician feedback comments specifically called out that clinicians shouldn’t be the ones completing these applications in the first place. Delegate access keeps the process moving smoothly, even when providers inevitably get busy with their day jobs.
Now, Admin Center delegates can complete the following Wallet sections:
- Personal Information
- Professional Information
- Employment History
- Verified Source Review
- Tasks
A Better Way Forward: What Delegate Access Does
Delegate Access empowers providers to stay focused on patient care instead of paperwork.
Here’s what that looks like in practice:
Credentialing professionals can log in directly from the Admin Center. No shared passwords, no credential handoffs. Credentialing teams and support staff access a clinician’s Wallet through the Admin Center using their own login.
Delegates can complete key application sections. This includes professional information, employment history, and supplementary tasks (the time-consuming parts of the credentialing application that don’t require the clinician personally).
Clinicians stay in control. Every clinician must grant consent to the organization before a delegate can access their Wallet, and they can revoke that access at any time. Consent is clinician-controlled, not admin-controlled.
Sensitive sections remain locked. Identity verification, signatures, attestations, and final submission stay with the clinician. Delegates cannot submit the Wallet on a clinician’s behalf, and they cannot access the “Your Data” section, which contains sensitive clinician information outside the scope of the credentialing application.
Every action is logged. The audit trail captures who accessed the Wallet and when, giving your team the documentation needed for internal review and accreditation.
One Data Foundation, Multiple Use Cases Why This Matters for Your Organization
Delegate Access addresses problems that show up across operations, security, and provider experience.
Reduced security risk. Credential sharing is eliminated. Credentialing team members get scoped access through their own accounts instead of logging in as someone else.
Compliance readiness. The audit log provides the documentation trail needed for accreditation and internal review — answering “who did what, and when” without manual reconstruction.
Better provider experience. Reducing administrative burden on clinicians is directly correlated with higher NPS scores and faster Wallet completion times. Letting your credentialing team handle the parts they’re already trained to handle means clinicians spend less time on paperwork they didn’t sign up for.
Getting Started
Delegate Access for Axuall Confirm is available now in the Admin Center. If you’re an administrator at an organization using Axuall, contact your support representative to begin using delegate access.
If you’re curious about what the Axuall Clinician Wallet has to offer, click here to speak with our team about the possibilities of what this tool can do for your organization. Whether you’re a staffing agency or health system, we’d be happy to show you how our platform can streamline your credentialing process, accelerate onboarding, and get your clinicians to work faster.