Becker’s Healthcare recently featured a live podcast episode from its 15th Annual Meeting, highlighting a conversation between Kate Neal, IT Director of Access Innovations and CRM at Cleveland Clinic, and Charlie Lougheed, CEO & Founder of Axuall.
“Meeting the CMS requirements was absolutely a challenge. It’s an incredibly manual process,” said Neal. “I can tell you that the only way we had the data available to us was through manual work that either we did from FTEs or from consultants who would go to Google, look for information on these providers, and then manually put it into the system and it was a very broken piecemeal process… And now with this work that we’ve been doing [with Axuall], we’re able to successfully get the majority of our results out the door through automation…”
Together, they explore how accurate provider data is foundational to improving patient access, care coordination, and workforce optimization. The discussion also touches on the transformative impact of automation and analytics in replacing outdated, manual processes across healthcare.
